Case Study: Care Ambulance Service achieves reliable location-based dispatching and remote fleet management with Cradlepoint NetCloud Service

Southern California Ambulance Fleet Uses Cloud-Managed 4G LTE for Location-Based Dispatching

Care Ambulance Service, a Southern California EMS provider operating 300 ambulances and handling about 440,000 responses per year, faced unreliable 3G connectivity that caused dropped GPS updates, manual in-vehicle reboots, and unreadable patient form scans that forced costly round‑trip paperwork processes. To improve location-based dispatching and in-vehicle reporting, Care Ambulance deployed Cradlepoint’s NetCloud Service for Mobile across its fleet.

Cradlepoint delivered purpose-built in-vehicle LTE routers with WiFi, GPS/telematics integration, a stateful firewall, and cloud management via NetCloud Manager plus 24x7 support. The solution restored always-on connectivity and reliable real-time vehicle location data for CAD dispatching, let IT troubleshoot and push security/firmware updates remotely instead of driving to vehicles (updates moved from twice-yearly in‑person to immediate OTA), extended high-performance WiFi at scenes and stations, supported custom apps (e.g., remote door unlock), and helped secure electronic patient records.

Care Ambulance Service

Ben Baker

Director of Communications and Information Technology