Case Study: Pike County Emergency 911 Dispatch achieves quicker, more reliable emergency communication with Cradlepoint

Pike County & City of Troy Use 4G LTE to Enable Quicker, More Reliable Communication During Emergencies

Pike County Emergency 911 Dispatch, serving Pike County and the City of Troy, Alabama, needed more reliable, secure in-vehicle connectivity as they upgraded to Computer-Aided Dispatch (CAD) and electronic records. Their existing MiFi devices lasted only about four hours, required frequent reboots, lacked integrated GPS and ruggedness, and didn’t support remote IT management — problems that risked downtime during emergencies. The agencies selected Cradlepoint and its NetCloud Service for Mobile to address these gaps.

Cradlepoint deployed rugged multi‑WAN mobile routers with embedded LTE, NetCloud Manager for cloud-based remote management, 24x7 support and a limited lifetime warranty. The solution provided always-on LTE (eliminating the four-hour MiFi interruption), built-in active GPS for real-time officer and vehicle tracking, WiFi hotspots up to 200 yards, IPsec VPNs for enterprise-grade security, and bulk remote configuration that saved significant man-hours — improving response times, operational efficiency, and overall public safety for Pike County Emergency 911 Dispatch.

Pike County Emergency 911 Dispatch

Chris Dozier

Director