Case Study: Briscoe Group achieves 99.99% EFTPOS uptime with Cradlepoint NetCloud Service for Branch

New Zealand’s Briscoe Group Deploys Cradlepoint Failover Solution for EFTPOS System Nationwide

Briscoe Group, owner of Briscoes Homeware, Rebel Sport and Living & Giving with 83 stores across New Zealand, faced frequent EFTPOS outages because their legacy GPRS backup was unreliable and unmonitorable, causing lost sales and a flood of support calls. To replace that failing failover solution they turned to Cradlepoint and its NetCloud Service for Branch with purpose‑built LTE routers.

Cradlepoint deployed semi‑industrial COR‑series LTE routers and NetCloud cloud management, delivering instant seamless failover, real‑time device visibility, and 24x7 support. The result: automatic LTE failover for EFTPOS, significantly fewer support incidents, easy remote deployment by a seven‑person IT team, and four‑nines (99.99%) uptime—customers and staff no longer notice outages thanks to Cradlepoint.

Briscoe Group

Jeffrey Westcott

IT manager