Case Study: Valley Regional Transit achieves reliable, always-on in-vehicle connectivity and improved customer service with Cradlepoint NetCloud Service

Metro Transit Agency Keeps Network & GPS Connected for Accurate Real-Time Information

Valley Regional Transit (VRT), the public transit agency serving Ada and Canyon counties in Boise, faced unreliable 2G/3G consumer-grade modems across roughly 60 revenue vehicles that caused frequent connection drop-offs, inaccurate GPS/AVL data, and disrupted traffic signal priority and rider apps. To future-proof operations for an underground hub, free rider Wi‑Fi and a multi-year IT&S plan, VRT selected Cradlepoint’s NetCloud Service for Mobile and rugged wireless LTE routers.

Cradlepoint deployed vehicle-grade LTE routers with GPS, multi‑zone GPS repeaters, onboard Wi‑Fi, content filtering and centralized NetCloud Manager for cloud configuration and remote troubleshooting. The solution delivered always-on connectivity, instant fleet-wide firmware updates, and reliable real-time tracking; VRT now supports 350+ daily Wi‑Fi users and has reduced customer service calls by about 25% (saving roughly one full‑time employee), while gaining the flexibility to add fare payment and CCTV monitoring.

Valley Regional Transit

Billy Wingfield

Operations Director