Case Study: Indianapolis Fire Department achieves stable, always-on fleet connectivity and centralized cloud management with Cradlepoint

Indianapolis Fire Department Stabilizes Network Connectivity & Takes Management to the Cloud

The Indianapolis Fire Department faced unreliable in-vehicle connectivity from aging radio modem and USB air-card solutions that dropped connections during emergencies and made firmware updates and field management time-consuming. To solve this, the department selected Cradlepoint’s NetCloud Service for Mobile, deploying Cradlepoint in-vehicle LTE routers with cloud management, WiFi, GPS/telematics and 24x7 support.

Cradlepoint’s solution delivered always-on, ruggedized LTE connectivity, centralized NetCloud Manager control for remote firmware upgrades and troubleshooting, and significant operational efficiencies: trouble tickets dropped to almost nothing, IT staff can update devices with “a couple clicks,” and the department is expanding the deployment with 63 additional routers. Cradlepoint’s service improved network stability, reduced hands-on maintenance, and freed IT hours for other priorities.

Indianapolis Fire Department

Dale Rolfson

IT Manager