Case Study: Hydro Ottawa achieves always-on, remotely managed in-vehicle Wi-Fi to keep the lights on with Cradlepoint NetCloud

Hydro Ottawa’s Always-Connected Vehicles Help Keep the Lights on in Canada’s Capital

Hydro Ottawa, the utility serving more than 350,000 residential and commercial customers in Ottawa, needed dependable in-vehicle connectivity for crews who respond to outages and maintain infrastructure around the clock. Their consumer-grade solution was failing in extreme Canadian temperatures, causing frequent downtime and requiring time-consuming, in-person troubleshooting. Hydro Ottawa selected Cradlepoint — deploying Cradlepoint NetCloud Service and rugged wireless edge routers with high-performance external antennas — to replace the failing equipment.

Cradlepoint installed its NetCloud Service for Mobile and cellular-enabled routers in nearly 250 trucks and vans, giving the IT team cloud-based, point-and-click management to push firmware updates, run diagnostics, and monitor data usage remotely. The result is reliable Wi‑Fi and cellular connectivity inside and outside vehicles, hardware that withstands harsh climates, faster remote troubleshooting, and reduced need to bring vehicles back to headquarters — restoring confidence in field connectivity and improving crew productivity.

Hydro Ottawa

Patrick Farrell

Manager of IT Infrastructure