Case Study: Caldwell Fire Department achieves always-on emergency connectivity with Cradlepoint NetCloud Service

Caldwell Fire Department Boosts Response Efficiencies with Wireless Connectivity

Caldwell Fire Department, which staffs 43 firefighters and operates 12–15 trucks across a 126‑square‑mile district handling roughly 7,000 calls a year, faced unreliable in-vehicle connectivity from USB AirCards that frequently dropped connections, overheated, and jeopardized GPS, CAD/dispatch access, and timely patient data. To solve this, Caldwell turned to Cradlepoint and its NetCloud Service for mobile to replace the failing AirCards.

Cradlepoint deployed cloud‑managed in‑vehicle COR Series routers with embedded LTE and NetCloud Manager, providing always‑on connectivity, reliable GPS for Closest Unit dispatching, and uninterrupted access to Spillman and mission‑critical apps. The Cradlepoint solution greatly reduced dropped connections and troubleshooting incidents, sped delivery of patient data to hospitals, and simplified remote network management for the department.

Caldwell Fire Department

Steve Donahue

Deputy Chief of Operations