Case Study: ANZ achieves lower ATM transaction costs with CR2 Dynamic Currency Conversion

ANZ - Customer Case Study

ANZ, a leading bank across Australia and New Zealand with operations across APAC, worked with CR2 to improve customers’ access to cash while traveling abroad. The bank wanted to reduce the high costs travelers faced on ATM withdrawals caused by card scheme exchange rates, while also creating a new revenue opportunity.

CR2 implemented its Dynamic Currency Conversion tool at ANZ-powered ATMs, allowing customers to choose whether to be charged in local currency or their home currency at ANZ’s exchange rate. After testing in several countries and rolling out to 14 sites across Asia-Pacific, ANZ saw immediate adoption, growing transaction volumes, and strong customer response, with the bank expecting a significant ROI over the next five years.

ANZ