Case Study: SCL Health streamlines provider onboarding with ServiceNow and Cprime

SCL Health cuts provider onboarding cycle time by 30% with Cprime

SCL Health, a large non-profit healthcare organization, faced significant challenges with its fragmented and manual provider onboarding process. These inefficiencies across multiple departments created delays that negatively impacted provider satisfaction and delayed patient care. To address this, SCL Health partnered with vendor Cprime, specifically its company INRY, to implement a solution using the ServiceNow platform.

With support from Cprime's INRY, SCL Health deployed ServiceNow’s Onboarding and Transitions modules to create a unified, automated workflow. This solution provided a single source of truth and real-time task tracking. The results were substantial, including a 50% faster provider credentialing application turnaround and a 30% reduction in onboarding cycle time. These improvements significantly accelerated time to patient care and greatly enhanced provider satisfaction.

SCL Health