Case Study: Private Health Management achieves 98% faster patient onboarding with Cprime's ServiceNow HCLS

Private Health Management cuts patient registration time by 98% with Cprime

Private Health Management (PHM), a personalized healthcare provider, sought to scale its high-touch patient services and improve care coordination. To address this challenge, they partnered with Cprime to implement a solution using the ServiceNow Healthcare and Life Sciences (HCLS) platform to modernize and automate critical patient and clinician workflows.

Cprime implemented the PHM Care solution on ServiceNow, which included integrating HubSpot and automating patient registration and care team assignments. The results were transformative, achieved in just eight weeks. Patient registration time was reduced by 98%, from two days to just 21 minutes, and clinician productivity increased by 25%. The solution also delivered a 20% improvement in operational governance efficiency for the customer.

Private Health Management (phm)