Cprime
49 Case Studies
Case Study: National Hockey League modernizes digital employee experiences with INRY, a Cprime company
A Cprime Case Study
National Hockey League delivers 46 user stories with Cprime
The National Hockey League (NHL) was facing challenges with its ServiceNow digital experience, which had become uneven across multiple portals with a growing backlog. They needed more than just ticket resolution; they required a strategic partner to co-create and design for scale. This led them to INRY, a Cprime company, for its expertise in ServiceNow and user experience.
INRY, a Cprime company, implemented an embedded DevOps partnership, acting as an extension of the NHL's Scrum teams. The solution included modernizing the "My Home Ice" portal, launching a Virtual Agent with Now Assist, and conducting a full UI/UX audit. The results were 46 user stories delivered, consistent branding established, and rapid resolution of production issues. This success led to increased trust and expanded projects for Now Mobile and additional portal redesigns.
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