Case Study: Citizens Bank achieves data-driven financial transparency with Cprime and Apptio Targetprocess

Citizens Bank saves 8-12 hours per quarter with Cprime

Citizens Bank, a major U.S. bank with over 23,000 employees, faced significant challenges due to disconnected systems and siloed data. This led to inconsistent financial reporting, subjective resource allocation, and a major disconnect between strategic objectives and actual work execution. To address this, the bank partnered with vendor Cprime for an Apptio Targetprocess implementation and optimization to unify its data and strategy.

Cprime's solution centered on implementing Apptio Targetprocess as a central platform, integrating it with Jira and HR systems to automate reporting and data updates. This provided the bank with data-driven insights, standardized financial reporting, and connected strategic OKRs to work progress. The results were substantial, including saving an estimated 8-12 hours per quarter for each of over 80 value stream owners and increasing financial data accessibility from 15 to hundreds of leaders. Cprime enabled Citizens Bank to achieve greater strategic alignment, improved financial transparency, and more efficient, data-driven decision-making.

Citizens Bank