Case Study: California DMV improves workforce efficiency with Cprime ServiceNow HRSD

California DMV unifies 9,600 position records with Cprime

The California DMV faced a significant challenge in managing its large, public-facing workforce across over 150 locations. Its HR teams and field office managers relied on inefficient spreadsheets and emails to track staff, leading to unbalanced workloads, lingering vacancies, and increased citizen wait times. To address this, the DMV partnered with Cprime and its company INRY to implement a solution using ServiceNow HR Service Delivery (HRSD).

Cprime designed and delivered a position control solution on the ServiceNow platform, which automated processes and provided real-time visibility into workforce data. The implementation unified HR, IT, and Field Operations, managing over 9,600 position records. The results included a significant reduction in citizen wait times, saved time from decreased manual tracking, and accelerated staff redeployment, allowing managers to rebalance workloads within minutes.

California DMV