Case Study: Baptist Health strengthens IT resilience and optimizes asset spending with Cprime and ServiceNow ITAM

Baptist Health saves 40% on unused licenses and hardware maintenance with Cprime

Baptist Health, a major healthcare provider, partnered with vendor Cprime and ServiceNow to address the challenge of aligning its IT asset investments with critical patient care priorities. The organization needed to improve the resilience of its IT operations and automate the lifecycle management of its hardware and software assets to ensure business continuity.

Cprime implemented an integrated ServiceNow ITAM solution encompassing Hardware Asset Management (HAM), Software Asset Management (SAM), and Business Continuity Management. This provided full lifecycle visibility, automated manual tracking processes, and developed mitigation strategies. The results included more resilient IT operations and a 40% cost savings on unused software licenses and hardware maintenance contracts, ensuring technology spending directly advanced the quality of patient care.

Baptist Health