Case Study: a major pharmaceutical company streamlines IT demand management with Cprime

a pharma giant streamlines IT demand management in 3 months with Cprime

A major pharmaceutical company faced significant challenges in managing its global IT demand due to disparate systems and a lack of standardized processes across its 13 business units. This fragmentation hindered transparency, resource allocation, and its ability to respond to market demands. To address this, the company partnered with Cprime to implement a unified demand-to-delivery solution.

Cprime implemented a centralized system using Apptio Targetprocess, integrated with Jira and other tools, to create a single source of truth for all IT requests. The solution was rolled out in just three months, leading to rapid adoption by over 2,000 users. The results included more efficient resource management, significant cost savings from reduced software licensing fees, and improved data utilization for better decision-making. Cprime continues to work with the client to ensure continuous improvement of their IT operations.