Case Study: Blue Cross Blue Shield of Michigan (BCBSM) secures cloud identities and reduces administrative costs with Covisint

Keeping Michigan’s Largest Health Plan Secure

Blue Cross Blue Shield of Michigan (BCBSM), Michigan’s largest health plan, turned to long‑time partner Covisint to manage access for 6,500 sales agents to member enrollment packages, training and support materials. BCBSM needed to integrate multiple business applications into a single platform and solve manual, error‑prone lifecycle tasks—provisioning, role changes and de‑provisioning—while protecting sensitive member data and meeting compliance requirements.

Covisint delivered an Agent Secured Services portal and centralized identity and access management that verifies identities, enforces role‑based entitlements across SaaS applications, and provides per‑application logging and audit trails. The solution automated provisioning, reduced administrative costs and internal confusion, and strengthened security and compliance—demonstrating Covisint’s proven cloud identity platform for large healthcare organizations.

BlueCross BlueShield Association