Case Study: Allegheny Energy achieves automated, secure file transfers and dramatically reduced job failures with Coviant Software's Diplomat Transaction Manager

Allegheny Energy Powers File Transfer Management

Allegheny Energy, a large electric utility serving about 1.5 million customers, was handling hundreds of sensitive daily file transfers to banks, regulators and partners with two separate, mostly manual tools for encryption and transfer. The manual scripting and weak notification/debugging led to rising job failures and operational risk until the company adopted Coviant Software’s Diplomat Transaction Manager (Standard Edition) to consolidate and automate the process.

Coviant Software’s Diplomat Transaction Manager replaced the split workflow with a single solution that handles encryption/decryption, secure file transfer (SFTP/FTPS), audit reporting, debugging and automated notifications. The change eliminated tedious scripting, provided immediate error alerts and full audit trails, supported a doubling of transaction volume, and cut job failures from 1–2 per day to fewer than one per week, improving compliance and partner confidence.

Allegheny Energy

Ryan Andrews

Senior IT Security Analyst