Case Study: Warwick Veterinary Clinic achieves 22% first-year revenue growth and recovers $120K in missed fees with Covetrus Software Services

Warwick Veterinary Clinic experienced year-on-year growth with RxWorks Performance

Warwick Veterinary Clinic (WVC) faced escalating administrative burden and lacked fast, management‑level analysis to improve decision‑making and quality of care. Owner Dr Chris Reardon engaged Covetrus Software Services to deploy RxWorks Performance and the Sparkline Scorecard to reduce time spent on admin and surface opportunities for growth across WVC’s three locations.

Covetrus Software Services implemented RxWorks Performance to automate treatments and billing and installed Sparkline Scorecard to deliver 40+ KPIs and 300+ supporting trends in an easy dashboard. The tools helped identify missed billables and unpromoted services, enabling WVC to increase revenue by 22% in year one (then 11% and 7%), collect an extra $80,000 in consumables and $40,000 in hospitalisation fees in year one, improve practice culture, client loyalty and reinvest in specialist equipment.

Warwick Veterinary Clinic

Chris Reardon

Owner and Director