Case Study: Vets in Melbourne achieves 11% increase in client visits with Covetrus Software Services' RxWorks Performance

Vets In Melbourne increase client visits by 10% with RxWorks Performance

Vets in Melbourne, a growing multi-site veterinary practice, needed to unify operations and improve preventive-care outreach across clinics. They chose Covetrus Software Services' RxWorks Performance as the single practice management solution to provide oversight, streamline workflows and support consistent charging and client communication across all locations.

Covetrus Software Services implemented RxWorks Performance with automated reminders, messaging and staff training; the practice sent 4x more SMS and nearly 6x more emails, achieved an 11% increase in client visits in the first year (10% year‑on‑year by April 2019), saw a 62% rise in new clients from automated reminders and recorded 35% more patient records updated with email—boosting revenue capture and client engagement.

Vets in Melbourne

Kevin Foster

Principal