Case Study: Vets by the Bay achieves increased client engagement and 24/7 online bookings with Covetrus Software Services (Rapport®)

Vets by the Bay - Customer Case Study

Vets by the Bay, led by Director and Practice Manager Tracy Beutel, faced the common small-practice challenge of attracting new clients and supporting existing ones in an increasingly mobile, online-first world. To modernize their digital presence and make information and booking easy for clients on smartphones and tablets, they turned to Covetrus Software Services and its Rapport website solution.

Covetrus Software Services implemented a responsive Rapport website that went live quickly, using customizable templates, online booking and interactive tools like a Pet Symptom Checker and a pet health library. The new site delivered measurable business value through strong client feedback, easier after-hours booking and increased client engagement, while remaining simple for staff to maintain and supported promptly by the Rapport team.

Vets by the Bay

Tracy Beutel

Director and Veterinary Practice Manager