Case Study: Vale Park Animal Hospital achieves ~$60K/month in supplemental revenue, improved efficiency, and reduced staff stress with Covetrus Software Services

The Right Prescription Management Solution, at the Right Time

Vale Park Animal Hospital, a six‑veterinarian small‑animal practice in Valparaiso, Indiana, faced understaffing, overbooking, and operational strain during and after COVID‑19. After a stint on an alternate pharmacy platform that delivered passive support, no pharmaceutical oversight, and no price‑management automation—causing errors, extra work, and margin losses—the practice returned to the Covetrus Prescription Management (home delivery) platform from Covetrus Software Services to better serve clients and stabilize revenue.

Covetrus Software Services implemented its Prescription Management solution with practice management integration, automated price adjustments, patient‑record writeback, marketing/promotions, and hands‑on support, which improved workflows and reduced staff stress. From the January–May 2021 relaunch Vale Park averaged roughly $60,000 in supplemental revenue per month, posted $174,637.79 in gross sales from 970 orders and 953 unique clients, fulfilled 1,651 prescriptions (382 practice‑initiated, 1,269 client‑initiated), and converted at least 100 dormant clients — while staff reported noticeably lower stress and greater efficiency.

Vale Park Animal Hospital

Brent Lakia

Veterinarian and Owner