Case Study: Warwick Veterinary Clinic achieves double-digit revenue growth and $120,000 recovered missed charges with Covetrus Software Services' Sparkline

Sparkline helps deliver double-digit revenue growth

Warwick Veterinary Clinic, led by Dr Chris Reardon, needed timely, management‑level visibility to benchmark performance, close missed billing gaps and drive business decisions that support better patient care. Covetrus Software Services implemented the RxWorks™ Quality Care System (QCS) with Performance Pack and Sparkline (Sparkline Scorecard) to provide consolidated, visual reporting and actionable KPIs for the practices.

Covetrus Software Services’ Sparkline Scorecard delivered more than 40 KPIs and 300+ trend reports in an intuitive traffic‑light dashboard that highlighted missed charges and underbilled professional time without requiring in‑house IT. The practice saw measurable impact: a 22% revenue increase in year one (then 11% and 7% in following years), recovery of $80,000 in consumables and $40,000 in hospitalisation charges in the first year, improved client retention and the ability to reinvest in staff and equipment.

Warwick Veterinary Clinic

Chris Reardon

Owner and Director