Case Study: Creekside Pet Care Center achieves streamlined client communications and improved online reputation with Covetrus Software Services

Social engagement solutions that enhance client communications

Creekside Pet Care Center, a 24/7 veterinary practice in Keller, Texas, needed better ways to communicate with clients and capture feedback to protect and grow its online reputation. To address that challenge the practice implemented Covetrus Software Services’ social engagement tools, including automated client surveys, appointment confirmations and practice-to-client communications.

Using Covetrus Software Services’ social engagement suite, Creekside automated post-visit survey emails, customizable appointment confirmations and treatment reminders, all integrated with its scheduling system. The result: near-immediate client feedback via one-minute surveys, easier online review collection, and a dramatic time savings—what used to require dozens of nightly confirmation calls now requires only a handful because clients confirm appointments with a click that posts directly to the schedule.

Creekside Pet Care Center

Mary Weeks

General Manager