Case Study: Hook Norton Veterinary Group achieves streamlined client communication and practice automation with Covetrus Software Services

RoboVet & Rapport boost client communication and drives automation

Hook Norton Veterinary Group is a multi-site general, equine and farm animal practice serving several counties that needed to improve client communication, automate routine workflows and remove reliance on third‑party messaging to reduce GDPR risk. To address these challenges they implemented Covetrus Software Services’ RoboVet practice management system together with the Rapport client communication platform.

Covetrus Software Services configured Rapport to integrate with RoboVet, adding automated reminders and recalls (SMS, email, post), an online pet portal and campaign support from a dedicated Campaign Consultant. The solution cut manual tasks and human error, eliminated a third‑party messaging provider, improved appointment booking and recall rates, reduced no‑shows, saved staff time and helped boost practice productivity and profitability.

Hook Norton Veterinary Group

Verity Ramus

Marketing Specialist