Case Study: Kingsway Veterinary Centre achieves increased bookings and customer loyalty with Covetrus Software Services' VisionVPM™

Kingsway Veterinary Centre - Customer Case Study

Kingsway Veterinary Centre, a three‑vet practice in the northern suburbs of Perth, faced a challenge common in a competitive market: acquiring new clients and building loyalty among existing customers. Their manual process of mailed reminders followed by phone calls was time‑consuming, costly and not very effective, so in late 2014 they migrated to VisionVPM practice management software from Covetrus Software Services to modernize client communication and appointment management.

Covetrus Software Services delivered VisionVPM to automate personalized SMS and email reminders and streamline marketing and recall workflows. The practice can now send reminders in minutes, saving hours of staff time and the costs of printing and postage; SMS reminders frequently prompt immediate call‑backs, reduce no‑shows and have improved return visits and client loyalty. Kingsway reports the solution is far more successful than their previous approach.

Kingsway Veterinary Centre

Danielle Simpson

Head Nurse