Case Study: Duncan McGinness Veterinary halves stocktake time and gains real-time reporting with Covetrus Software Services (RxWorks)

How RxWorks cut stocktake times in half and provided real-time reporting for Duncan McGinness Veterinary Surgery

Duncan McGinness Veterinary is a busy small animal practice in Dubbo, NSW, facing persistent problems with stock control and reporting after 18 years on an older system. Practice owner Duncan McGinness selected RxWorks from Covetrus Software Services for a single-supplier, server-based solution (hardware and software) to avoid prior “blame game” issues, ensure reliable offline operation given local connectivity limits, and get strong training and data migration support.

Covetrus Software Services implemented a combined hardware/software RxWorks rollout with Provet Connect integration, thorough data migration and on-site training. The change halved quarterly stocktake time, improved stock accuracy (reducing overordering and expired stock), saved about 30 minutes per day (≈3 hours/week) on ordering and invoice entry, and delivered real-time daily reporting and better client communications (email/SMS), making KPI tracking and billing far more efficient.

Duncan McGinness Veterinary

Duncan McGinness

Owner and Lead Vet