Case Study: Hervey Bay Veterinary Surgery achieves accurate pricing, real-time reporting and 24/7 support with Covetrus Software Services' RxWorks

How Hervey Bay Veterinary Surgery used RxWorks to support business growth

Hervey Bay Veterinary Surgery, a busy 23‑person general practice with five full‑time veterinarians in Queensland’s Fraser Coast region, faced rapid growth, an expanding caseload and a move to larger premises that demanded better pricing control and management‑level reporting. To meet these challenges they chose Covetrus Software Services’ RxWorks suite—specifically RxWorks with RxWorks Performance and Sparkline Scorecard—to provide a scalable practice management platform.

Covetrus Software Services implemented RxWorks and RxWorks Performance (with over 5,000 predefined procedure bundles) plus integrations for lab results and controlled‑substance logs, and provides 24/7 technical support. The result was improved pricing accuracy, reduced human error through templated bundles and audit trails, real‑time reporting to track clinician performance, stronger data security controls, and reliable business continuity for the growing practice.

Hervey Bay Veterinary Surgery

Narissa Corfe

Practice Manager