Case Study: Hometown Veterinary Hospital achieves streamlined clinic operations and rapid onboarding with Covetrus Software Services

Growing practice finds the right software and training solutions

Hometown Veterinary Hospital in Brandon, Mississippi, nearly doubled in size after moving to a larger facility and outgrew its reception-desk computer and paper-based records. Owner Dr. Daniel Plunkett selected Covetrus Software Services’ practice management software with live, on-site training to replace inefficient workflows and ensure a fast, smooth staff transition.

Covetrus Software Services deployed its practice management solution and provided three days of on-site training, resulting in streamlined daily operations—easier inventory tracking, accurate patient records, and simpler employee time management—plus better communication between reception and clinicians. The practice experienced only minor post‑launch issues, typically resolved quickly by phone, and is now planning to adopt additional Covetrus features like automated reminders, online scheduling, and text messaging.

Hometown Veterinary Hospital

Daniel Plunkett

Owner