Case Study: Wade Veterinary Services achieves streamlined operations and rapid growth with Covetrus Software Services' VisionVPM

Eliminating manual processes and introducing efficiencies with VisionVPM

Wade Veterinary Services, led by Dr Claire Wade, is a livestock and companion animal practice in south‑west Victoria that also provides locum services. As a start‑up she relied on manual Microsoft Word and Excel processes with no central client database, slow paper forms and basic accounting — challenges that limited efficiency and threatened her ability to scale. After evaluating options she engaged Covetrus Software Services and adopted the VisionVPM practice management solution.

Covetrus Software Services implemented VisionVPM (with Rapport Scheduling), migrating Claire’s client data, automating forms, enabling online bookings and giving remote access and equine‑specific fields. The change cut report and invoicing time from about 30 minutes to 5–10 minutes (invoices now generated at least three times faster), grew the client base from ~30 to 120 in under 12 months, increased online bookings from ~10% to ~80%, eliminated the need to hire reception staff and delivered fast support responses — delivering clear time savings and measurable business growth.

Wade Veterinary Services

Claire Wade

Principal