Case Study: East Louisville Animal Hospital achieves 500%+ boost in Google and Yelp views with Covetrus Software Services

East Louisville Animal Hospital saw big results after they implemented Vetstreet social management services for their practice

East Louisville Animal Hospital engaged Covetrus Software Services to fix fragmented, incomplete online listings and unmanaged reviews. Using Social Management Services (business listing optimization and full-service review management), the practice faced unclaimed and duplicate pages, missing images, hours and descriptions across Yelp, Google and Foursquare, and lacked consistent owner responses to customer reviews.

Covetrus Software Services claimed and consolidated listings, added cover/profile/content photos, completed hours and descriptions, merged duplicates, and provided full-time reputation experts to monitor and reply to reviews with email alerts. The work drove measurable gains: Yelp consumer views jumped 558% in November 2015 versus the prior 24-month average (the Yelp chart showed 107 views that month), Google views rose 503% in the first 30 days after optimization (Google totals showed 2,835 all-time views with a 11/23 point of 149 views), and Foursquare listings were similarly enhanced.

East Louisville Animal Hospital