Case Study: VetPartners Australia achieves recovered revenue and refocused patient care with Covetrus Software Services

Driving a focus on patient care and practice potential

VetPartners Australia was struggling with inconsistent billing, missed charges and distracted clinicians while migrating 22 vets and more than 90 staff across seven Vets4Pets sites to a centralised system. To address lost revenue and time-consuming item-by-item billing, they engaged Covetrus Software Services to deploy RxWorks Performance, including its Super Bundles module.

Covetrus Software Services implemented predefined procedures, fee schedules, rules-driven templates, IPAKs and bundled charges so staff are prompted for all required variables and fewer items are missed. The result was faster onboarding, more accurate invoices and reporting, greater focus on patient care, and a measurable revenue gain — notably recovering $60,000 in previously missed cage-fee charges in the first year.

VetPartners Australia

Carole Benassy

Regional Operations Manager