Case Study: City Paws Home Health achieves exceptional mobility and efficiency with Covetrus Software Services' eVetPractice

City Paws Home Health - Customer Case Study

City Paws Home Health, a fully mobile small-animal veterinary practice in Columbus, Ohio, needed a cloud-based practice information management solution to support a team that spends most of its time on the road. To replace their previous PIMS (VetBlue) they selected eVetPractice from Covetrus Software Services for its anytime/anywhere access, mobility-focused design and lower hardware requirements.

Covetrus Software Services implemented the cloud eVetPractice platform with features like one‑click Google Maps navigation, multi-device access, automated backups, online help and reporting. The solution let the City Paws team complete SOAP notes during visits, run a paperless workflow for invoices and correspondence, work remotely while maintaining full access to records, and get real‑time daily/monthly financial visibility—delivering the “huge time saving” and cost reductions the practice needed.

City Paws Home Health

Linda Melroy

Director of Patient Care