Case Study: Hobart Animal Clinic achieves faster checkouts and accurate bookkeeping with Covetrus Software Services

Busy practice discovers the right credit card solution

Hobart Animal Clinic, a busy 24‑hour practice in Hobart, Indiana with 17 veterinarians, 60 support staff and about 50,000 visits a year, faced checkout delays and bookkeeping errors because staff had to enter charges twice — once in the practice management software and again at a separate card terminal. To solve this, Hobart turned to Covetrus Software Services and its integrated credit card solution.

Covetrus Software Services implemented an integrated payment processor that sends amounts directly from the practice management software to the card terminals, eliminating manual double‑entry. The change delivered faster checkouts, fewer missed charges and easier daily balancing — Hobart averages about $10,000 in card transactions per day, with roughly 200 of 250 clients using cards — and the practice reports improved accounting, reduced errors and stronger revenue protection as it expands pay stations into exam rooms.

Hobart Animal Clinic

Brenda Brooker

Hobart’s information technology and financial