Case Study: Companion Pet Clinic boosts profitability by $30K–$35K/year and reclaims 3–5 staff hours/week with Covetrus Software Services (AXIS-Q)

AXIS-Q allows bi-directional integration with lab equipment

Companion Pet Clinic of Klamath Falls needed to change lab instrument suppliers to improve profitability but could not afford to lose workflow efficiencies, automated charge capture or the reliability of its electronic medical records. To solve this technology challenge the clinic worked with Covetrus Software Services, using AXIS-Q middleware alongside the Covetrus Practice Management System to restore bi-directional connectivity between the new lab equipment and its PMS.

Covetrus Software Services implemented AXIS-Q to automate test ordering, result transmission and charge capture between the PMS and lab instruments, eliminating manual data entry and mis-matched results. The solution delivered a projected $30,000–$35,000 in annual savings, reclaimed 3–5 staff hours per week (156–260 hours per year) for patient care, and improved accuracy and revenue capture for Companion Pet Clinic.

Companion Pet Clinic

Roger Riel

Practice Manager