Case Study: Shippo boosts shipping protection attach rates with Cover Genius

Shippo boosts insurance attach rates 5x with Cover Genius

Shippo, a logistics platform, faced challenges with its legacy shipping insurance provider, including geographic coverage gaps in Quebec, restrictive packaging rules, and an outdated claims user experience. These issues resulted in low insurance attach rates and customer support bottlenecks. Partnering with Cover Genius, Shippo sought to rebuild its insurance offering to better serve its merchants.

Cover Genius implemented a modern, integrated solution featuring a self-serve claims portal and the option to enable insurance by default for shipments. This partnership also allowed Shippo to offer bespoke coverage programs to its enterprise partners. As a result, Shippo saw a 5x increase in insurance attach rates, with 95% of claims processed within three days, and expanded coverage to eight countries. Cover Genius helped turn shipping protection into a significant revenue enhancer for Shippo.

Shippo