Case Study: Smokal Dispensary achieves seamless compliance and inventory management with Cova POS

Smokal Dispensary's Successful Return to Cova POS in New Mexico

Smokal Dispensary, a cannabis retailer in New Mexico, switched away from Cova POS after being promised better customer communication and promotions by another system. Instead, the alternate POS created compliance problems, inventory glitches, and operational headaches, making it difficult for the dispensary to manage reports, inventory, and day-to-day service.

Smokal switched back to Cova, where the team benefited from a user-friendly interface, responsive support, seamless Biotrack compliance and inventory tracking, and strong reporting tools. Cova also reduced the need for extensive staff training and improved operational efficiency, helping Smokal manage 96 strains of flower and other products more smoothly while preparing to use Cova’s 2-way Springbig integration for stronger marketing and loyalty efforts.

Smokal Dispensary

Michelle

Smokal Dispensary