Case Study: Kia Ora Kannabis achieves rapid growth and top-rated customer experience with Cova POS

Kia Ora Kannabis Leads the Retail Revolution in Thunder Bay

Kia Ora Kannabis, founded by DJ O'Connor and Matt Harrison in Thunder Bay, Ontario, set out to build a standout cannabis retail brand and an exceptional customer experience in a competitive market. To ensure a smooth launch and strong operational foundation they partnered with Cova, attending a Cova seminar and ultimately adopting Cova POS to provide the technology, training and retail best practices needed for success.

Using Cova POS and its reporting/dashboard, Kia Ora ran accessories pre-license, transitioned to high-volume cannabis sales with fast transactions, and relied on Cova for compliance-ready reporting and integrations. The results: Kia Ora became Thunder Bay’s top-rated cannabis retailer with more than 100 five-star reviews, achieved $80,000 in Dutchie sales in one month, broke sales records, and is expanding to a second store—outcomes the owners directly attribute to Cova.

Kia Ora Kannabis

DJ O’Connors

Kia Ora Kannabis