Case Study: 5 Buds Cannabis builds community and streamlines operations with Cova

How 5buds Cannabis Builds Community & Exceptional Customer Experiences

5 Buds Cannabis, a Saskatchewan-based cannabis retailer, sought to build community trust and provide exceptional customer service in a competitive market. Their challenge was finding a point-of-sale (POS) and payment system that could support their expansion, integrate seamlessly with their operations, and offer reliable support. Their previous POS systems had poor API integration and created communication hurdles, hindering their ability to operate efficiently and provide a consistent customer experience.

Cova implemented its integrated POS platform and Cova Pay solution for 5 Buds Cannabis. This provided advanced inventory management, custom reporting tools, and a fully integrated payment system that drastically improved checkout times from over 30 seconds to under 10 seconds. The solution eliminated the need to deal with separate providers, resulting in fantastic support response times and minimal downtime. With Cova, 5 Buds achieved streamlined operations, reliable reporting, and the technological foundation to support their growth to 11 stores.

5 Buds Cannabis

Calvin Isakson

Managing Director