Case Study: PwC achieves stronger digital upskilling and revenue growth with Coursera

PwC boosts employee engagement 20% with Coursera

PricewaterhouseCoopers (PwC) India, a professional services firm, faced the challenge of establishing a digital culture for its rapidly growing workforce of 21,000 employees. They needed a scalable online learning solution to provide a baseline of digital knowledge and technical expertise to enhance client services and support aggressive revenue growth. PwC partnered with Coursera to leverage its platform, including features like SkillSets, Guided Projects, and Clips.

The solution from Coursera provided deep skilling in technology and data analytics, fueling an internal Digital Lab where employees shared micro-assets built from their learning. This fostered widespread knowledge sharing and innovation. Results included a 20% increase in workforce engagement, over 16,300 course enrollments, and the creation of more than 650 digital assets. This contributed directly to PwC's goals, supporting their objective to grow revenue 2.5x by 2027 through improved employee skills and productivity.

PricewaterhouseCoopers (PWC)