Case Study: Trusted Health achieves scalable product notifications with Courier

Trusted Health streamlines product notifications with Courier across email, SMS, and in-app

Trusted Health, a company providing a healthcare workforce management platform, faced challenges scaling their critical product notifications. Their communication system was fragmented across marketing and operations tools, leading to unreliable messaging, data inconsistencies, and unclear ownership. Using marketing platforms like Braze for transactional notifications caused breakdowns and high costs, hindering the user experience for both clinicians and hospital clients.

By implementing Courier's notification API, Trusted Health centralized their product-driven messaging. Courier provided a scalable foundation for multi-channel notifications like activation nudges and job alerts, keeping the logic tied directly to product data. The solution from Courier resulted in stronger clinician activation, reliable job matching, improved data quality, and clear ownership, allowing product and marketing teams to operate independently and effectively.

Trusted Health