Case Study: hipages scales marketplace notifications and cuts message launch time with Courier

HiPages cuts message launch time from 4 weeks to 1 day with Courier

hipages, a leading Australian home services marketplace, faced a major challenge with its aging in-house notifications infrastructure. Built in PHP and integrated with Firebase and APNs, the system was fragile, difficult to modify, and a source of critical bugs. Launching a new message type could take up to four weeks, slowing down the entire platform and diverting engineering resources from core product work. This led them to seek a solution from Courier.

By implementing Courier, hipages built a new dedicated messaging service that fully decoupled notifications from their legacy monolith. The vendor's platform provided essential features like token management, retry logic, and multi-tenant support. This solution drastically reduced the time to launch a new message type from four weeks to just one day, nearly eliminated high-severity incidents, and allowed support teams to troubleshoot issues without engineering help.

HiPages