Case Study: Imperial Supplies achieves accelerated growth and 67% faster closed-cycle times with Coupa Software

Using Coupa Increases Value For Imperial and their Customers

Imperial Business Services, a Green Bay–based national distributor of maintenance products and aftermarket components for the vehicle and fleet industry (100–500 employees; imperialsupplies.com), needed to improve customer value delivery. Outdated paper-based ordering, time-consuming customer setup, and limited visibility that hindered leveraged buying and vendor control were preventing efficient ordering and monitoring.

Implementing Coupa Procure, Invoice, Pay and Analytics gave Imperial a user-friendly, scan-enabled interface and a one-stop shopping experience with enhanced spend visibility. The platform accelerated growth (50% of growth through the platform), cut condensed closed-cycle times by 67% (from 6–12 months to under 3 months), improved buying decisions through analytics, and streamlined customer workflows.

Imperial Supplies

Steve Schravesande

VP of Business Developement