Case Study: UPS achieves global spend visibility and 90% less manual procurement work with Coupa

UPS cuts manual procurement work by 90% with Coupa

UPS, a global logistics leader, faced challenges with limited visibility into its third-party spend across global operations, which increased compliance risk. Siloed approval workflows slowed down critical decision-making, and skepticism from past legacy system deployments hindered adoption of new tools. To address this, UPS turned to Coupa Software and implemented its AI-native procure-to-pay platform.

By unifying its procurement processes on Coupa's platform, UPS gained full spend visibility across over 37 countries. The solution automated approvals and leveraged AI-powered workflows, which reduced manual procurement work by 90%. This enabled faster, smarter decisions and ensured compliance, helping UPS achieve 6% savings from its spend. Coupa's implementation has scaled across the global business, turning vendors into partners.

UPS