Case Study: Thumbtack achieves greater control and payment transparency with Coupa Software

Thumbtack gains control and transparency with Coupa ahead of a $600 billion home services opportunity

Thumbtack, a modern home management platform, faced challenges managing its finance operations, including a high volume of supplier payment inquiries and the need to simultaneously handle AP, AR, Treasury, and other functions efficiently as it prepared for a potential IPO. To gain control and reduce risk, the company turned to the vendor Coupa Software and its Coupa Platform for a solution.

By implementing Coupa's platform, Thumbtack gained comprehensive control over its procurement and payment processes. The solution provided a flexible, customized approval system and seamless ERP integration. This resulted in greater transparency for suppliers, which led to a measurable decrease in daily payment inquiries to the accounts payable team, allowing the finance function to operate more efficiently.

Thumbtack