Case Study: Staples achieves real-time unified spend visibility and 17,000+ expense users with Coupa Software

Staples - Customer Case Study

Staples, the world’s largest office-products company with roughly $20B in revenue and operations in 25 countries, faced a legacy expenses system that created manual work for employees and finance teams and lacked centralized control of global T&E spend.

Staples implemented Coupa Expenses alongside Coupa Sourcing, Procurement and Invoicing to consolidate spend in one platform. The rollout delivered real‑time visibility, better audit controls, time savings (including voice‑activated expensing), and enabled more than 17,000 active users while paving the way for additional Coupa modules and improved spend decisions.

Staples

Michael Jacobs

Chief Procurement Officer