Case Study: Service Corporation International achieves 90% visibility of $2B spend and 3X faster requisitions with Coupa Software

SCI gains competitive advantage and 90% visibility of its $2 billion annual spend with Coupa

Service Corporation International (SCI), North America’s largest provider of funeral, cremation and cemetery services under the Dignity Memorial® brand, was expanding rapidly through acquisitions but lacked consistent procurement systems. Relying on Excel, postal mail and manual processes left senior leaders with outdated, incomplete visibility into roughly $2 billion in annual spend, limiting contract renegotiations, supplier leverage and timely decision‑making.

SCI standardized on the Coupa Business Spend Management platform (Procure, Invoice, Expense, Source), integrating easily with Oracle, Workday and POS systems to deliver 90% real‑time spend visibility. The rollout cut requisition cycle time from six hours to two, enabled sub‑10‑minute PO creation, improved AP efficiency and supplier negotiations, supported seamless upgrades and mobile adoption, and freed staff to focus on serving families.

Service Corporation International

Brian Pellegrin

AVP Cloud Application Support