Case Study: Sanofi achieves streamlined global procurement and 95% user approval with Coupa Software

Sanofi - Customer Case Study

Sanofi, a global healthcare company with 50,000+ employees operating in 70+ countries, faced a procurement challenge: after more than a decade of heavily customized purchasing tools they had high spend under management but frustrated users and rising maintenance costs. Executive leadership mandated a simpler, more user-friendly system that would deliver transactional efficiency and consistent experiences while maintaining PO compliance and integrating with multiple SAP instances.

Sanofi selected Coupa’s cloud procurement solution and focused initial rollouts in the US, Spain and Portugal, integrating with SAP via TIBCO and REST APIs and using configuration rather than custom code. Within ten months the three-country pilot was live, fully integrated, and earned a 95% user approval rating; the implementation reduced IT maintenance, improved process consistency and monitoring, and positioned Sanofi to accelerate broader global rollout.

Sanofi

Jean-Philippe

Collin,Chief Procurement Officer