Case Study: Saga cuts invoice cycle times by nearly 70% and automates AP with Coupa Software

Saga uses Coupa to Help Finance and Procurement Grow Smarter Together

Saga, a well-known UK brand serving the over‑50s with holidays, insurance, finance products and a magazine, faced inefficient, error‑prone accounts payable (AP) and a fragmented finance/procurement landscape. Manual, paper‑based supplier payments led to late payments, inconsistent purchase order use, and multiple platforms that hindered control and compliance across the group.

Saga implemented Coupa’s full P2P suite (including Coupa Pay, SIM and InvoiceSmash) to digitize AP and centralize supplier management. The move made invoicing and approvals fully paperless, drove nearly 90% of overhead and marketing invoices through Coupa Pay, cut sign‑off time from 2–3 hours/week to 3–4 minutes (about 98% faster), and reduced invoice cycle times by nearly 70%, improving control, compliance and internal reputation while freeing staff for higher‑value work.

Saga

David Moore

Finance Director