Case Study: REHAU achieves global procurement efficiency with Coupa AI

REHAU cuts first-level support to nearly zero with Coupa

REHAU, a global manufacturer of polymer solutions, faced fragmented procurement processes across its many subsidiaries, leading to inconsistent operations and maverick buying. Manual workflows required extensive training and localized support, limiting strategic capabilities. To address this, they turned to Coupa Software.

Coupa implemented its AI-native platform, including Procure-to-Pay and Source-to-Contract solutions with AI integration. This provided standardized sourcing templates and more intuitive workflows. The results were dramatic: first-level support was reduced to nearly zero, with one administrator supporting over 2,000 users across 150 sites. Coupa's solution enabled scalable AI adoption and standardized global procurement, allowing teams to focus on strategic tasks.

REHAU