Case Study: Non-Profit Healthcare Provider achieves timely deliveries and automated invoice processing with Coupa Software

Non-Profit Healthcare Provider - Customer Case Study

A non-profit healthcare provider serving more than 5,000 patients annually across 26+ facilities faced limited departmental resources and time-consuming manual order and invoice processes that threatened timely delivery of goods and patient care. Facility managers and Accounts Payable needed a more efficient, electronic way to manage procurement and invoicing without adding staff.

The organization implemented Coupa eProcurement with punchouts to McKesson, Medline, AmSan and HD Supply, cXML/Coupa Supplier Network invoicing, and a custom automated flat‑file integration to its Keane financial system. Deployed in 75 days for ~100 users, 460 suppliers and 600 budget lines, the solution eliminated manual invoice receipt, enabled electronic matching and tracking in AP, and ensured timely delivery of supplies for patient care.